Operation Officer 798 views41 applications

Job Description

• Improve the existing procedures for outgoing and incoming resources and track inventory for the warehousing department
• Develop and adhere to operations budget
• Update and maintain system documentation and Standard Operating Procedure of Units as per management requirement linking with IT operations
• Review and approve all operational invoices and ensure they are submitted for payment
• Monitor and track the performance of  the operations team and advise corrective  measures if necessary
• Ensure all processes remain compliant with governmental regulations
• Establish contracts and pricing and ensure proper maintenance and serve as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates and service levels
• Serve as primary point of contact when the customers have issues related to product and services
• Communicate customer issues with operation team and devise ways of improving the customer experience, including resolving problems and complaints by analyzing customers’ needs
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure effective utilization of inventory, purchase of the right equipment, maintenance of solid inventory data
• Develop and maintain customer database

Job Requirements