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Field Networking Engineer 617 views20 applications

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Job Description

  • Service issue due to Fiber Cut/Copper Cut.
  •  Service issue due to improper Router Configuration.
  •  Crimping Issues.
  •  He should meet the daily targets given by the team leader.
  •  Fiber splicing is involved.
  • Take proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.

Job Requirements

  • Assume overall responsibility for ensuring 99.99% Customer Uptime.
  • Ensure that the switches in the network are maintained as per norms.
  • Ensure support for timely connectivity for all the cross functional teams.
  • Maintain the network database and submit the required report to the reporting manager on regular intervals.
  • Attend customer complaints on field and give quality resolution within the TAT.
  • Provide timely resolution of technical complaints through analysis/ trouble shooting.
  • Monitor NMS through relevant application and take appropriate action based on the events.
  • Analyse repeat complaints and ensure implementation of corrective measures through escalations if required.
  • 100% compliance on safety and cardinal rules.
  • Responsible for process adherence.
  • Provide structured feedback to management to provide permanent solutions to improve service level.


More Information

  • This job has expired!
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Company Information
  • Total Jobs 1 Jobs
  • Location Kathmandu
  • Full Address Kathmandu
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Kathmandu, Nepal