Job Description
- Answers customer inquiries via phone, email, and in person
- Directs customers to online resources
- Updates customer records in the system, including notes about interactions
- Pitches ideas for improving customer care
- Creates and maintains reports about customer interactions
- Attends weekly staff meetings
- Participates in team-building activities
- Develops a rapport with customers
- Encourages customers to complete surveys
- Makes recommendations to management to improve customer experience
Job Requirements
- Good communication skills
- Experience using Microsoft Office
- Basic knowledge of office equipment
More Information
- Address Kathmandu
- Salary Offer NRs. 15,000.00 - 20,000.00
- Experience Level Junior
