Contact: 01-5149267

Client Services Manager 657 views27 applications

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Job Description

Client Service Managers help ensure clients receive exceptional service while the business’s sales goals are supported. They work directly with clients as well as overseeing a team of Client Service Representatives. They work to develop and implement client service strategies that will increase sales while providing a positive experience for all clients. Client Services Managers may work in many different industries, including healthcare, insurance, and beyond.

The minimum education requirement for Client Services Managers is typically a high school diploma, though preference may be given to candidates with bachelor’s degrees, particularly in business management or accounting. The most essential skills for a Client Services Manager are communication skills and the analytical thinking skills, which enable them to build relationships with clients while thinking strategically about how to meet business goals.

  • Interact with clients and build relationships with them while ensuring their needs are being met
  • Oversee a team of customer service Associate’s and ensure they are providing an exceptional client experience
  • Mastermind creative ways to deliver an exceptional client experience
  • Develop and oversee the implementation of client service protocols
  • Resolve complex client problems or disputes in a professional manner
  • Coach and support team members to help them meet departmental goals
  • Keep records and documentation of client interactions for training purposes
  • Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

Job Requirements

  • 5+ years prior experience in customer facing roles
  • Proven experience in a leadership role is required
  • Excellent communication skills and the ability to anticipate the needs of customers
  • Must demonstrate strong analytical thinking skills
  • Should possess strong problem solving skills and the ability to make sound judgement calls
  • Superior organizational and time management skills
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly
  • Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
  • Ability to speak a second language is an asset

 

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  • Total Jobs 4 Jobs
  • Full Address Kathmandu
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Sewa Bajar Private Limited provides its services i.e. Job Posting, Recruitment, Outsourcing , Corporate Training’s and Advertisement under the brand name of sewabajar.com to Jobseekers , Employers and Advertisers based on their requirement.

Contact Us

Jay Shambhu Bhawan
Jadibuti-32, Koteshwor
Kathmandu, Nepal
+977-1-5149267
info@sewabajar.com